How Were The People?

This is my nightly question to the GM. We started this a few years ago when we realized that we could have a wonderful night with one customer having a negative comment or obnoxious behavior and that one person would cause us to lose sleep, argue with each other, and forget the other hundred people that evening who had a terrific time.

So, we have made a habit of going over as many tables in the dining room as she can remember and she tells me about her conversations with them, how they liked the food, any comments they made, how they found us, where else they've been, etc.

Even though it's tiresome for her sometimes it's been a very valuable tool for us because it allows to identify weak points before they become problems and it reinforces that we are doing a damned good job.

We're very lucky to have the luxury to do this. I know it has helped me get more sleep.