Last Sunday we got some major press. Not the cover of Food & Wine or anything but for us, major press. We saw it was out the morning we were leaving for our monthly SF trip. So, when we got to the city we decided we needed to celebrate. The recent review of The Ritz Carlton stuck in my mind, especially the description of the spot prawn sashimi, with deep fried shrimp heads, fresh wasabi and the two slurries of salt & lemon juice.
When I made the reservation they asked if we were celebrating a special occasion. I said, "Yes, we just got a glowing review in the ....". They asked if we had any dietary restrictions or allergies and at first I said no but called back immediately after to say that we didn't drink alcohol, thinking they might send a glass of champagne or something to mark the special occasion.
When we arrived the staff was wonderfully attentive, despite my lack of a jacket. We decided to try the 9 course tasting meal, since it was described as being two entirely different courses for each person, customized to our preferences. The GM has some fussy food likes and dislikes, which were handled with aplomb by the staff at Nobu last year and we figured the Ritz should be used to dealing with special requests.
I'm not going to describe all the food because I took no notes, and frankly the food was mostly unmemorable. I wish we had had the experience Fatemeh & C. did. Instead I'm going to talk about how they handled the evening.
There was no mention of our "special occasion". Now why would you ask for the information if you're not going to do anything with it? I'm sure the reservationist had a high-speed connection right in front of him. Using my name and the and the publication's name he'd have seen we were restaurateurs. Given that information they had an opportunity to really make an impression and wow us with something that we'd talk about for years.
Then the alcohol thing. Again, if you are armed with this information why would you present wine lists ? Or send out food with alcohol based gelees, which happened at least twice during the meal.
The 9 courses were basically selections from the current menu. Nothing wrong with that but the way it was represented was a bit different. Like we'd be getting something other than what was listed. The sashimi was good but not the experience Bauer raved about and the flavors in all the courses were exceedingly subtle.
Two thoughts occurred. One: we are coarse, peasant-like Philistines with palates like tongue depressors or Two: the chef is deliberately toning down the food in order to not overpower a wine a diner might order. I also realized we had had a similar reaction to the food when we tried Charles Nob Hill when Ron Siegal was chef there.
We left still on a high from our recent good news, but while we could have been exhilarated we were both a little disappointed. And certainly much poorer.
Don't get me wrong. None of the food was bad and there were some fun moments. The candy cart at the end of the meal is a nice touch. The technique in the kitchen was impeccable. Tiny brunoise lemon zest in the sauce (twice actually), wonderful texture on the panna cotta, excellent presentation of the salmon course with the sauce running down the special steamer plate to form an additional course below the original plate. But they seem unlike Ben and Karen Barker, afraid of flavor. My sous chef joked that perhaps we missed the part on the menu which read "flavor, $50 supplement".
The real quibble I have is the lack of personal attention. I felt as though I had been through the "special occasion" machine. The service was attentive, but soulless. When we hear about people's celebrations we try to wow them on the fly as it were. Actually we try to wow everyone, but when hear people are celebrating we try to make it more special, even if it's just something like making sugar numbers to decorate their dessert to commemorate an anniversary. If we had a whole day to prepare and if were billing ourselves as a special occasion restaurant I'd like to think we'd treat visiting cooks and general managers like royalty. And if they didn't drink we'd respect that in every way possible.
Does this sound nit-picky? Perhaps it's just me but when I ask someone a question I'd like to think I really listen to the answer and hopefully respond appropriately.
I didn't post this to slam the Ritz. I'm certainly not saying don't go there. I do think they blew the details though.
I also realized I am just not a four star kind of guy. I sometimes have fantasies about opening another "better" (read pricier, smaller) place but I realized that is just not who I am. I don't want a hushed atmosphere, where people feel intimidated (our waiter at the Ritz's words, not mine). I want a lively place where people feel great about themselves. Hopefully that's what we have.
Our great news continued with the release of the 2006 Zagat. Although our food numbers remained the same (I'll go into the Zagat ceiling in another post), our service numbers climbed higher with the staff being described as "hustling hotties". We're closing for Halloween to have a staff party. Anyone who knows us and our staff will know why. We're having t-shirts made to give them which read either <our name> Hustling Hottie, or Zagat Rated Hustling Hottie. What's your vote ?
Back to the pig soon.
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