Boy, what is going on up here? Here's a copy of a letter I'm sending to the pastor of one of our local chruches after their musical performance cost us a bunch of customers.
In the 7 years we have served this community we have found that performances at dinner hour have consistently upset our patrons. That is why we have adopted a policy of no performances during the hours of 5-9. When XXXX told us there was a group interested in performing some Christmas carols on the evening of December 2, we hesitated but in the spirit of the season agreed that a few carols would be fine.
When the performance started though it sounded lovely downstairs, upstairs was a cacophony. Between your performance, our music and the sound of our kitchen, our customers were having difficulty hearing our waiters and each other. After several complaints by customers I reluctantly went downstairs to tell Mr. XXXX it was time to move the performance to the rear of the building. He declined to do so saying they only had 15 minutes or about 5 more songs. Again, in the spirit of the season, I relented.
In the course of the performance we had not only numerous
complaints but also had people who declined to stay because of the noise. After
yet more complaints I returned downstairs and whether that was the intended end
of the performance the group decided it was time to end.
Minutes later, customers coming up the stairs told us that people downstairs were yelling, "Don't eat at XXXX".
This could have all been avoided by Mr. XXXX returning my call. We wanted to be able to provide a venue which worked for your congregation, as well as our restaurant. Our lease specifies we have the right to choose the music during our hours of operation for precisely this reason. Rather than tell you no, we provided options, which were ignored. Not only is this not in the spirit of the season, it is rude in any season to disregard the wishes of your host and I am certain it isn't in keeping with your beliefs. Unfortunately we feel cast as the villains of your piece simply because our requests were not honored.
May the best of the season be with us all,
What I really wanted to say was, "I hope when Jesus calls, you bother to return His call." But I didn't.
I certainly hope this isn't an indicator of the entire holiday season.