The full moon passed without incident and was actually pretty enjoyable. We did a reasonable amount of business. As an owner obviously more is better, but with our least experienced waiters on and our GM out of town, I was a little nervous.
The new batch of guanciale is close. I may try a piece today to see how much longer we should hang. It appears though all this high living is taking a toll on a few of us. I see that the fellow at Meathenge is, like my sweetheart, suffering from gout. It will be interesting to see what dietary changes this brings.
Dealt with one of the trickier service issues last night. A table of three, one of whom is a semi-regular ordered three desserts, two new ones and one old one. Two of the people didn't care for their desserts (ate about half) and ordered a banana split to share instead. Since one of the desserts was new I was interested in feedback. It is of course my current favorite and that of one of my Mayan cooks, but we both like desserts that aren't overly sweet. It's also a little strong on cardamom.
The customers couldn't be specific about what they didn't like about them. In other words, there was nothing wrong with them, they just weren't to their liking. I hate this situation. I want the people to leave happy and I don't want to give away food because my palate is different than someone else's.
What I did was give them two free desserts on their next visit. I was happy with this solution since it brings them in again. I hope they felt good about the offer as well. Desserts aren't as expensive ingredient-wise as entrees, although with multiple components the labor cost begins to climb, so perhaps I should have just comped them then and there. Still, if the dish is executed the way it should be and it tastes the way it should taste I'm not sure that giving something away is the right thing to do.
What do you think?